When this policy applies
A fee is charged only for a working session that you and the practice have agreed to in writing in advance. Sending an inquiry, and the clarifying conversation that follows, are not charged. This policy applies to fees for scheduled working sessions only.
The specific refund windows below are standard market-consistent durations proposed by the practice and pending business confirmation — they are recorded as such in the private build record. If you have agreed a different term in writing for your engagement, that written term takes precedence.
Cancellation by you
If you need to cancel a scheduled session:
- More than 48 hours before the session: a full refund is available, or you may reschedule at no cost.
- Between 24 and 48 hours before the session: a 50% refund is available, or you may reschedule once at no additional cost.
- Less than 24 hours before the session: the session fee is non-refundable, as the preparation time has already been committed.
Rescheduling
You may reschedule a session once at no cost if you give at least 24 hours’ notice. A second rescheduling of the same session is treated as a cancellation and re-booking, and the cancellation terms above apply.
No-shows
If you do not attend a scheduled session and have not given notice, the session fee is non-refundable. We will attempt to contact you using the email or phone number from your inquiry before treating a session as a no-show.
Work already started
If a session has begun and is then cut short — whether by you or by circumstances on either side — the fee is non-refundable for the time already used. Where a session is ended early by the practice for its own reasons, a pro-rata refund for the unused time is available on request.
Deposits
Where a deposit has been taken to secure a session, the deposit is refundable on the same terms as the cancellation windows above. A deposit is not a separate, non-refundable charge.
Non-refundable items
The following are non-refundable:
- A session fee where less than 24 hours’ notice of cancellation was given.
- A session treated as a no-show.
- Time already used within a session that started.
How to request a refund
To request a refund, write to info@logicframe.click from the email address used in your inquiry, or call +66-76-218-645 during Phuket business hours. Please include the date of the session and the reason for the request.
Processing time and method
Approved refunds are processed within 14 days of the request. Refunds are returned to the original payment method where possible; where that is not possible, an alternative is arranged with you in writing.
Exceptions
Where a session could not be delivered because of an issue on the practice’s side, a full refund is available regardless of the notice period. Where exceptional circumstances (for example, a documented medical emergency) prevented you from giving notice, write to us and we will consider the request on its merits.
Contact
For any refund question, contact info@logicframe.click or +66-76-218-645.